Service Apartment FAQ
Here are the answers to some
Frequently Asked Questions, also, please read our
Terms & Conditions, taking note of our Cancellation
and No Show Policy, and the individual apartment
Booking Conditions. What does Umaid service
Umaid service Apartments provides a simple solution
to searching for serviced apartments without going
through hundreds of websites.
1) What is the difference between a hotel and a
Serviced apartments offers spacious, fully
furnished, beautifully decorated apartments, much
larger than hotel rooms (even extended stay hotel
rooms), featuring a genuine (more home-like)
All apartments usually feature a complete kitchen,
and have separate dining, living and sleeping areas.
Many even include a washer & dryer in the apartment
and provide a refined lifestyle, and offer a caring
and homelike atmosphere for guests and their
2) Where are Umaid service Apartments serviced
We offer 2 serviced apartments in Jaipur city in
Rajasthan india Our two apartments are located Bani
park near train,bus station and is strategic
locations (CBD, near offices and serviced offices,
shopping complexes or entertaiment areas)
3) Are taxes included in the price?
All local taxes are included in the price.
4) Are the prices per person or per apartment?
Prices are for the apartment rather than per
person, however the number of persons permitted to
occupy an apartment is limited to the number of beds
provided. If you enter your arrival date, number of
people and number of nights, the price will be
calculated for you automatically.
5) How much do I pay to make the booking?
To secure a booking we require a 10%
non-refundable deposit to be paid on credit card or
by bank Transfer.
6) How and when do I pay the remaining balance?
On arrival you are asked to sign a credit card
slip or pay in cash that covers the remaining
balance of the rental charge.
7) Is there a security deposit that I have to pay
You will be required to provide credit card
details or another form of payment to act as
security during your stay
8) How accurate are the availability calendars?
We cannot currently show online availability,
but when you make a booking or reservation request
we will double check availability before confirming
back to you. You should never assume that an
apartment is booked for you until you receive
confirmation from us
9) Where will we get the keys?
On arrival you will be asked to sign a credit
card slip that covers the balance of the rental
charges. On receipt of this payment you will be
given the keys.
10) What time can we arrive and depart?
The times vary by apartment but Check-in is
generally between 12pm and 4pm, on the day of
arrival and Check-out from 11am onwards, on the day
of departure, however we will try to accommodate
your requirements if different. Full details of you
chosen apartment's policy will be provided in a
confirmation e-mail, when you book.
11) Who will meet us at the apartment?
When you book we will ask you your anticipated
arrival time in order that we can arrange for a
greeter to be expecting you. In most cases you can
proceed directly to the apartment, or an adjacent
building, to pick up the keys. If you are arriving
outside of office hours (06.00 am till 23.00 pm) we
will provide you with full details and telephone
numbers of where to go and what to do. This will be
supplied to you in a confirmation e- mail after you
12) What happens if something goes wrong whilst I
am staying in the apartment?
On the confirmation email we provide you with a
24 hour emergency telephone number to call in case
you have any problems with your apartment. Simply
call and we will endeavour to deal with the issue in
a fast and efficient manner.
13) What happens if I need to cancel?
If, for any reason you need to cancel the
booking - please notify us immediately by email, fax
or phone. 48 hours before check in or there will be
a cancellation fee of one night and also on no show.
14) What if I don't like the apartment when I
Please call us immediately. We want everyone to
be happy with their chosen apartment. For that
reason we provide many photos and an honest,
accurate description to ensure that you know what
you are booking. There should be no surprises when
you arrive. If you have reasonable concerns or
doubts about an apartment we will try to deal with
them at the apartment or accommodate you elsewhere
subject to availability. If you choose not to take
the apartment for reasons that we consider to be
unreasonable the cancellation policy will apply.
15) Are there extra charges for electricity or
There are no additional charges for electricity
or water. Separate allowances should be made for
telephone calls, subject to VAT.
16) What is the minimum stay?
Normally the minimum stay is 1 night, but please
check your chosen apartment details. There is no
maximum booking requirement. Bookings are subject to
17) Do the apartments provide wheel-chair access?
Yes our apartments have lift access to the
apartment. Please contact us to discuss your
requirements before booking.
18) Do I have a secure car parking inside the
Yes we do have secure parking for one car per
apartment and also visiting guest parking on
19) Are pets welcome?
Yes we are pet-friendly.